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Fill a field with an action HP Openview

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PMM
Super Collector

Fill a field with an action HP Openview

Hi,

Somebody know if its possible, fill the field of a service call with a system action or similar.

with sd_dataform, I can do somithing similar, but this action create a new Service call. I can't fill the field in a Created service call.

Thanks
3 REPLIES
Thorfinn Thomas
Regular Collector

Re: Fill a field with an action HP Openview

Hi!

You can update field(s) of a service call with either a DB rule or a GUI rule.

The DB rule triggers on GUI actions (form actions), while the DB rules triggers on object (ie. service call) creation or modification, when they are updated in the database.

Which is the best choice for you depends on what you want to accomplish.


Hope this helps.
regards, Thorfinn
PMM
Super Collector

Re: Fill a field with an action HP Openview

Hi,

I can't selected this field with a rule UI, for this reason i want to do with an action.

with an action I can make this:

sd_dataform "Service Call V0" "+Relations.id"

but with this command it is opened a new service call, I want to work with one already created.

thanks
Ruth Porter
Honored Contributor

Re: Fill a field with an action HP Openview

Hi there,

Can you explain exactly what you are trying to do (e.g. I want to relate my Sc to a problem record)

Regards

Ruth
http://www.teamultra.net
//Add this to "OnDomLoad" event