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Failure During Installing HP OV Service Desk 5.0

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Mikikiki
Occasional Contributor

Failure During Installing HP OV Service Desk 5.0

Dear All,
I am trying to install HP OV SD 5.0 on Windows Server 2003 with SQL2000 SP4. During installation I am receiving following error: "Failure installing: package HPOvObsSv 1.00.349 (HP OpenView Object Server Server Package)"
I will appreciate any help regarding this problem.
Thank you,
Miroslav
2 REPLIES
JaS_4
Honored Contributor

Re: Failure During Installing HP OV Service Desk 5.0

Have a look at the latest release notes and it will give you a checklist.
1) do not use remote terminal service to install. Turn off using temporary files option if you have to. It's best to install directly.
2) Do not fill in the instance field when you use SQL2000, it's only for Oracle and can cause problem.
3) Make sure you have adequate memory.
4) SQL2004 fully patched (which u have done)

Check in the C:\Program Files\HP OpenView\data\HPOVInstall
for ovapp_msi_HPOvObsSv_install.log and look for the real reason why it failed.
Sreek_1
Collector

Re: Failure During Installing HP OV Service Desk 5.0

are you using custom installation? i think you are installing the demo data too.... you deselect that demo data in custom installation and try. after installation try installing demo data alone.
//Add this to "OnDomLoad" event