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Failed reading response from server after installing SP16

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amykoh
Outstanding Contributor.

Failed reading response from server after installing SP16

Hi all,

I have a problem accessing Service Pages after ungrading from SP13 to SP16.

Users cannot login to Service Pages. Even the System account gets an error.

Either 'Concurrent User = 0' or 'Failed reading response from server' messages.

The are the date modified for:
- common.jar 16/7/2002
- api-server.jar 24/10/2005
- servicepack.jar 24/10/2005

Ive tried re-installing the SP16, but still with the same error.

Any ideas how to fix these errors?

Amy
4 REPLIES
Stephan Conrad_
Respected Contributor.

Re: Failed reading response from server after installing SP16

Hi Amy,

do you have installed the sp on the clients? if you want to use the automatic update you must enable the auto update featur at "System Panel" -> "General Settings" -> "Remote Update".

regards,

stephan
Stephan Conrad_
Respected Contributor.

Re: Failed reading response from server after installing SP16

Hi Amy,

after I reading your post a second time, I see that the problem is not with the client, for witch my first post is.
For Service Pages you musst install the Service Pack also. The date of the files web-api.jar and sp.jar under "hpovsd install dir\service pages\webapps\sd-sp45\WEB-INF\lib" sould be 24.10.2005. If it's not than you should try to reinstall the service pack for the "Service Pages".

regards,
stephan
amykoh
Outstanding Contributor.

Re: Failed reading response from server after installing SP16

The other 2 files u mention earlier, has the same modified dates.

I have tried re-installing service pages and service pack for service pages.

However, I believe the issue lies in the Licensing issue, coz checked, no Concurrent Users license were bought.

The odd thing is that the client was able to use Concurrent Users prior to the upgrade of Service Pack. But I think I will start a new thread for this.

Thanks for you help!!!!

Amy
amykoh
Outstanding Contributor.

Re: Failed reading response from server after installing SP16

The cause was the Concurrent User License