We have just upgraded to SP17 and have now just started to test using the FTP attachments. We had no previous FTP Attachment.
We set the Attachment settings and the Test Conenction is succesful. I have added a text doc to several Service Calls and they appear to attach and I can see the content in the FTP server. But when I double click or right click and open the attachment I get the following error:
FTP-error: 550 pub/Servicecall/000/000/000/000/000/000/010/004/911/b17/3b/00000000-0000-0000-0001-000491920973: No such file or directory.
You need to do the miss detailed step. Detailed steps are:
Install perl 5.8 or higher. Stop application server. Back up existing attachments. Create new attachment root folder and check disk space. Execute the migration script. !!! rename the old attachemtn folder, !!! Upgrade service desk. !!! relocate ftp folder.!!! Start application server and client to change folder of attachment setting.