Service Desk Practitioners Forum

FSC application unstable - any solution?

Michael Gregor
Outstanding Contributor.

FSC application unstable - any solution?

Has anyone been able to make the FSC (Forward Schedule of Change) application to work properly? I have been trying for some months now to make it stable but am unsuccessful. It can be operative for some hours, or even a full day, then it fails with a java.lang.NullPointerException error. The developer cannot help with this issue it seems.

We run it on Tomcat 5.5 and java 5, and the memory parameters are set up correctly.

Any help would be greatly appreciated (with points :-).

To those that do not know what FSC is: it's a third-party application made by a private developer in Australia, and shows a list of changes in a browser window. It is not supported by HP.