Service Desk Practitioners Forum

F5 refresh in SSP (OVSD 4.5 SP17)

Milan Karban
Respected Contributor.

F5 refresh in SSP (OVSD 4.5 SP17)


could anybody help me with following problem that users and solvers forward to me?

Some user is logged in SSP and he/she is looking at the detail of Service Call. Then if he/she press F5 key to refresh actual screen (form), he/she is redirected to the SSP login page. I thought that actual data from database will be displayed.

Is this standard behaviour of SSP? If yes, can I change it or how can I prohibit using F5 key on SSP pages?


Milan K.