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Exporting Help Desk data to OVPI

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dbrooks
Frequent Contributor.

Exporting Help Desk data to OVPI

I am trying to do a FULL export of HelpDesk data to OVPI from the the command prompt.

1) Disable the incremental export.
2) execute the OvObsReportAdmin.bat -moduleName=HelpDesk

I shows the correct info (entity module name, exporter name, and exporter type)

I am getting the following message:

...
May 30, 2007 12:22:04 pm com.hp.ov.sd.imp.report.entityExporter.EntityExporterLaunch main
SEVERE: The exporter has been stopped
com.hp.ov.sd.imp.report.entityExporter.ExporterException: Cannot do a manual export when a full export has been requested with the console for the same module
....

There are no other export for the HelpDesk module running.

Is there a file or flag that I need to remove to get this working?
3 REPLIES
JaS_4
Acclaimed Contributor.

Re: Exporting Help Desk data to OVPI

Try rebooting the server. It may clear the manual request conflict with the gui request.
dbrooks
Frequent Contributor.

Re: Exporting Help Desk data to OVPI

I have reboot several times and the result is the same.
JaS_4
Acclaimed Contributor.

Re: Exporting Help Desk data to OVPI

Have you tried to do another full export from the console and let it complete or failed and then try it from the command line ?
If trying the full export via the gui fail to get it to a complete or fail stage, I suggest you try clearing the server cache.