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Exception log in SD 4.5

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Raj_72
Honored Contributor.

Exception log in SD 4.5

Hi,

How can i get exception log entries in logserver.txt file.

SD 4.5 with SP 18.

Regards,
4 REPLIES
Raj_72
Honored Contributor.

Re: Exception log in SD 4.5

Hi,

Any help ?




Regards,
Mark O'Loughlin
Acclaimed Contributor.

Re: Exception log in SD 4.5

Hi Raj,

what exactly are you looking to capture in the logs? Are you experiencing a problem?
Raj_72
Honored Contributor.

Re: Exception log in SD 4.5

Thx Mark,

Yes we are facing problem with attachment in inbound e-mails.

After troubleshooting we came to know that there are some special characters in inbound e-mail,cause of that attachments can be dropped.We cant modify SD SMTP server becoz its inbuild in SD application server.May be we can try something at Mail server only.

Have you ever faced this kind of problem?
or any guess.

SD 4.5 ,sp18,HP-Ux


Regards,

Ruth Porter
Acclaimed Contributor.

Re: Exception log in SD 4.5

Hi Raj,

First thing to try is to put email debug on. To do this, go to Tools>System>System Panel >Email and select the E-mail Debug option (near bottom of the screen).

Hope this helps

Ruth
http://www.teamultra.net