Service Desk Practitioners Forum

Exception in web api program,

Koijam Baleshwo
Respected Contributor.

Exception in web api program,

HI folks,

I have developed a tool, that automatically assign service calls using the web api.the tool worked fine, but since few days back i am facing some issue.the issues are:
1.for one application, it throws a runtime exception as : "java.lang.RuntimeException: You are not allowed to view this configuration item or this may have been deleted by another user."

2. For some Persons in the work group, ticket are not getting assign to them. NO runtime exception thrown, the tool log the error as the person name missing in the work group. I had verified the person name and the email used to assigne tickets to person. everything were fine.

I am not able to find the root cause of these issues,anyone please advise me on this.

Thanks in advance