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Exam in Service-desk 4.5

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Carlos_211
Collector

Exam in Service-desk 4.5

Ahoj!!

Hi, I've found an exam in HP pages and one of the questions is this one:

18. Access to the Service Pages is restricted to users that have _______________.

A. been registered in the Service Desk application as persons
B. SP accounts or Application accounts
C. an SP account in Service Desk
D. been assigned the Service Pages role in the Service Desk application

The solution at the end of this exam says that te correct answer is the "B", but I think is the "C", becouse with an Application account in service Desk you cannot access Service pages.

Any suggestions?
3 REPLIES
Ruth Porter
Honored Contributor
Solution

Re: Exam in Service-desk 4.5

Hi Carlos,

Actually I think B IS the right answer because you can access SP with an application account though with the far better web console available, someone with an application account probably would use that instead.

Regards

Ruth
http://www.teamultra.net
Carlos_211
Collector

Re: Exam in Service-desk 4.5

OK, perfect.I was wrong (as many times)

I am only a beginer with service desk so I have a lot of duties that for all of you can be quite "stupid". although ask then helps me a lot solving my problems.

Thanks a lot!!

Carlos (Spain)
Carlos_211
Collector

Re: Exam in Service-desk 4.5

closed ;-)
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