Service Desk Practitioners Forum
cancel
Showing results for 
Search instead for 
Did you mean: 

Error while submitting a new service call

Highlighted
Bilhan
Super Collector

Error while submitting a new service call

When a user create a new service call via application it encounters an error which is attached to here. What can be the problem?
Error popup displays
"java.lang.arrayIndexOutofBoundsException"

and after cliecling OK, and try to save again it creates the call. Also this error happens when changing the status and trying to save.

Thanks for the help.
4 REPLIES
Saurabh Dubey
Honored Contributor

Re: Error while submitting a new service call

Hi Bilhan,

You can check the logserver.txt file/clientlog.txt file for the details of this error. If you can attach that, maybe we can find something.

Hope this will help...

Regards,

Saurabh
Modesty is good!! But remember, all your life other people will try and take your achievements away from you, don't make it easy for them.
Bilhan
Super Collector

Re: Error while submitting a new service call

I have checked the server logs and client logs. But there is nothing situated with this error. It seems a few errors at application server start.
I will attach the server log files.

Thanks.
MarkvL
Honored Contributor

Re: Error while submitting a new service call

Hi,

This might be the issue you have:

http://openview.hp.com/ecare/getsupportdoc?docid=ITSM007567

Mark
HP Support
If you find that this or any post resolves your issue, please be sure to mark it as an accepted solution.
Bhuvnesh
Frequent Visitor

Re: Error while submitting a new service call

Hi Bilhan,
Please check whether there are any UI rules created with precondition "when service call is saved". May be one such rule is trying to execute an action, which is not allowed.
I had faced something similar in the past and it was due to such a rule.
Check it once.
Regards,
Bhuvnesh
//Add this to "OnDomLoad" event