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Error while opening HP openview service Desk 4.5

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Bhaskar Reddy
Acclaimed Contributor

Error while opening HP openview service Desk 4.5


Hi Experts,

We have installed HP Openview Service Desk 4.5 and its successful. When I try to open the application the system pops up the error message. Please see it in the attachment. Could you please help me it's urgent.

Thanks,
Bhaskar
4 REPLIES
Mark O'Loughlin
Honored Contributor

Re: Error while opening HP openview service Desk 4.5

Alok Shrotri
Frequent Visitor

Re: Error while opening HP openview service Desk 4.5

Hi Bhaskar,

It looks like a JVM error. Have you installed MSJVM?
If Yes, then can you check if JAVA_HOME environment variable is properly set??

Hope this helps.

Cheers,
Alok
Rubem Andrade
Occasional Visitor

Re: Error while opening HP openview service Desk 4.5

Hi Bhaskar,

Make sure the jvm was correctly installed and ready. Depending upon the version you are using the jvm is 1.3.1 installed on servicedesk server. Try to reinstall the server following the steps : first jvm installation, data access and finally the server installation.
Rgds,
Rubem
Pradeep_30
Occasional Visitor

Re: Error while opening HP openview service Desk 4.5

try installing MS JVM from the installation CD.

HTH
//Add this to "OnDomLoad" event