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Error when writting to logfile

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CA1501973
Senior Member

Error when writting to logfile

Hi,

System handl;e is Service Desk 4.5 on windows platform with SP1.

All application users got following error while connecting to SD client.


Error message" Error when writting to logfile, Out of Memory? Trace Full"

Also at the same time I have seen following error message in logserver.txt

"ServerGui Buffer full, cleared ServerGui logFile Monitor window"

Error got resoilved on its own.

Pleaes help us in understanding this error.

Regards,
Crystenia


2 REPLIES
MarkvL
Honored Contributor

Re: Error when writting to logfile

Hi Crystenia,

The error "ServerGui Buffer full, cleared ServerGui logFile Monitor window", is not really an error more a notification and can be ignored. It has to do with the Server GUI this is switched on at your side but can still not be visible, it is a checkbox in the server settings editor.

You can either disable it if you are not using it or to show the GUI in the screen go to windows services, right click on the service desk server service, select properties, log on tab and check "allow desktop interaction". To see the GUI you than need to restart the service.

Mark
HP Support
If you find that this or any post resolves your issue, please be sure to mark it as an accepted solution.
Mark O'Loughlin
Honored Contributor

Re: Error when writting to logfile

Hi,

as for the out of memory error - have a look here

http://forums11.itrc.hp.com/service/forums/questionanswer.do?threadId=1094021
//Add this to "OnDomLoad" event