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Error when put file (2 messages)

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Erika Gris
Frequent Contributor.

Error when put file (2 messages)

Hello!

We have Service Desk v4.5 w/ SP15 and we have implemented an attachment restriction using a FTP server. (The maximum file size has stablished at 1MB).

Our situation is the below, If we attach one file or several files with a total size bigger than 1MB we received at least two kind of errors (I included the images). However if we removed the file(s), saved document without attachment and re-open it in order to insert(attach) new file(s)<1MB the error "There is not enough space.." came out.

Somebody know if we should modify our current configuration ?.

Thanks in Advance.
Erika Gris
Mexico