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Error in opening console client for SD 4.5

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hpovsd
Trusted Contributor.

Error in opening console client for SD 4.5

Hi,
I am getting the following error when I try to open the console client for SD 4.5.

"Unable to start the application - the class files could not be loaded.
Catastrophic failure"

Please let me know what should I do? Thanks for your support.

3 REPLIES
MarkvL
Acclaimed Contributor.

Re: Error in opening console client for SD 4.5

Hello,

Check the following document;
http://openview.hp.com/ecare/getsupportdoc?docid=OV-EN010936

If you cannot access it, here are the details.

This issue only occurs if there is a problem with the Microsoft Java Package Manager.

The solution is to:
* MANUALLY uninstall Microsoft Java Virtual Machine
* Reboot
* Re-install Microsoft Java Virtual Machine from the SD 4.x installation cd

Here are the detailed steps:

A- MANUALLY uninstall JVM

WARNING: Using Registry Editor incorrectly can cause serious problems that might require reinstalling the operating system.

To manually remove and reinstall the VM components:

Click Start, click Run, type regsvr32 /u msjava.dll, and then click OK.


Remove the following keys from the registry:


HKEY_LOCAL_MACHINE\Software\Microsoft\Java VM
HKEY_LOCAL_MACHINE\Software\Microsoft\Code Store Database\Global\Namespace\Java Packages
HKEY_LOCAL_MACHINE\Software\Classes\\DhModule
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed
Components\{08B0E5C0-4FCB-11CF-AAA5-00401C608500}
HKEY_LOCAL_MACHINE\\Software\\Microsoft\\Internet Explorer\\Advanced
Options\\JAVA_VM
Click Start, click Shut Down, and then click Restart in MS-DOS mode.


At the Windows prompt, type the following commands, pressing ENTER after each command:


cd %windir%
deltree java (press Y when prompted to delete the folder) rd /s java in Windows NT 4.0
ren setdebug.exe setdebug.xxx
ren clspack.exe clspack.xxx
ren wjview.exe wjview.xxx
ren jview.exe jview.xxx
ren jautoexp.dat jautoexp.xxx
cd system or system32 for NT
ren javaprxy.dll javaprxy.xxx
ren javacypt.dll javacypt.xxx
ren msjdbc10.dll msjdbc10.xxx
ren vmhelper.dll vmhelper.xxx
ren jdbgmgr.exe jdbgmgr.xxx
ren javasup.vxd javasup.xxx
ren javaee.dll javaee.xxx
ren javart.dll javart.xxx
ren msjava.dll msjava.xxx
ren msawt.dll msawt.xxx
ren jit.dll jit.xxx
ren dx3j.dll dx3j.xxx
ren javaperm.hlp javaperm.xxx
ren javasec.hlp javasec.xxx
cd..
cd inf
ren java.inf java.xxx
exit



NOTE: The computer should restart and the following error message might be received:

Cannot find a device file that may be needed to run Windows or a Windows application.

The Windows registry or System.ini file refers to this device file, but the device file no longer exists. If this file was deleted on purpose, try uninstalling the associated application using its uninstall or setup program.

If still wanting to use the application associated with this device file, try reinstalling that application to replace the missing file.

Javasup.vxd
Press a key to continue
This error message is expected. Press a key to start Windows.

B- Re-install JVM from SD4.x CD
HP Support
If you find that this or any post resolves your issue, please be sure to mark it as an accepted solution.
hpovsd
Trusted Contributor.

Re: Error in opening console client for SD 4.5

Thanks!
It has worked... :-)
hpovsd
Trusted Contributor.

Re: Error in opening console client for SD 4.5

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