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Error in Service Pages after install SP16

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Alexander E. Iv
Respected Contributor.

Error in Service Pages after install SP16

Hi,
after installation SP16 servicepages does not working. I receive following error

Apache Tomcat/4.0.3 - HTTP Status 500 - Internal Server Error

type Exception report
message Internal Server Error
description The server encountered an internal error (Internal Server Error) that prevented it from fulfilling this request.
exception
org.apache.jasper.JasperException: Unable to compile class for JSP

An error occurred between lines: 60 and 77 in the jsp file: /Login.jsp

Generated servlet error:
/opt/OV/sd/servicepages/work/localhost/sd-sp45/Login$jsp.java:226: Method isLicensedForService() not found in class com.hp.itsm.ssp.beans.SdClientBean.
bean.isLicensedForService();
^
1 error

at org.apache.jasper.compiler.Compiler.compile(Compiler.java:285)
at org.apache.jasper.servlet.JspServlet.loadJSP(JspServlet.java:552)
at org.apache.jasper.servlet.JspServlet$JspServletWrapper.loadIfNecessary(JspServlet.java:177)
at org.apache.jasper.servlet.JspServlet$JspServletWrapper.service(JspServlet.java:189)
at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:382)
at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:474)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:247)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:193)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:243)
at org.apache.catalina.core.StandardPipeline.invokeNext(StandardPipeline.java:566)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:472)
at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:943)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:190)
at org.apache.catalina.core.StandardPipeline.invokeNext(StandardPipeline.java:566)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:472)
at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:943)
at org.apache.catalina.core.StandardContext.invoke(StandardContext.java:2343)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:180)
at org.apache.catalina.core.StandardPipeline.invokeNext(StandardPipeline.java:566)
at org.apache.catalina.valves.ErrorDispatcherValve.invoke(ErrorDispatcherValve.java:170)
at org.apache.catalina.core.StandardPipeline.invokeNext(StandardPipeline.java:564)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:170)
at org.apache.catalina.core.StandardPipeline.invokeNext(StandardPipeline.java:564)
at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:468)
at org.apache.catalina.core.StandardPipeline.invokeNext(StandardPipeline.java:564)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:472)
at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:943)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:174)
at org.apache.catalina.core.StandardPipeline.invokeNext(StandardPipeline.java:566)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:472)
at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:943)
at org.apache.catalina.connector.http.HttpProcessor.process(HttpProcessor.java:1012)
at org.apache.catalina.connector.http.HttpProcessor.run(HttpProcessor.java:1107)
at java.lang.Thread.run(Unknown Source)
3 REPLIES
Alexander E. Iv
Respected Contributor.

Re: Error in Service Pages after install SP16

The problem was solved after upgrade SNVP.
thezapper
Trusted Contributor.

Re: Error in Service Pages after install SP16

snvp ?? can you be a little more descriptive pls
Alexander E. Iv
Respected Contributor.

Re: Error in Service Pages after install SP16

SNVP - Service Navigator Value Pack that integrated with Service Desk Service Pages.