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Error, can't connect.

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Solouncapitano_
Respected Contributor.

Error, can't connect.

When I start Service Desk 4.5 sp16 I got the attached error. Db is Oracle.
How could I solve it ?

Thanks.
2 REPLIES
Mihai Tita
Outstanding Contributor.

Re: Error, can't connect.

Hi,

You have connectivity problems with your database.
Check DB connectivity: start --> programs --> hp openview service desk 4.5 --> application server --> server settings editor
You must select correct user and password and name of DB (Probably SID name is not correct)
or / and
Enter IP Address instead DNS of the machine where Oracle DB server is located.

Regards,
Mihai
JaS_4
Acclaimed Contributor.

Re: Error, can't connect.

Check that your Oracle Db is not running out of space either as that also produce that error message with db connectivity.