We are using OVSD 5.1. On some occasions we get the error "Error accessing file on FTP server.....FTP-error: 550 Command PORT failed" when trying to open an attachment in a ServiceCall. On another occasion or from another client the attachment opens just fine. We cannot see a pattern on when this happens. Does anyone have an idea?
We have this error too It doesn`t depend on machine or servicecall. After restarting SD client this error disappears. Rodd, which FTP server do you use? IIS? Recently we migrated to another FTP server and i don`t remember this error after that. But i`m not sure that this is solution.