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Error Relations: Service call with Incidents

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PMM
Valued Contributor.

Error Relations: Service call with Incidents

Hi,

I have an error when I relate an Incident with a Service Call. can you help me??

1- Open a service call.
2- Relate an incident.
3- Closed the incident.
4- Jump this error:

java.lang.NullPointerException
at com/hp/ifc/ui/AppDataPane.fieldEnter
at com/hp/ifc/ui/AppDataPane.tabSelected
at com/ms/wfc/core/EventHandler.invoke
at com/ms/wfc/ui/TabBase.onSelectedIndexChanged
at com/ms/wfc/ui/TabBase.setSelectedIndex
at com/ms/wfc/ui/TabBase.setSelectedItem
at com/ms/wfc/ui/TabControl.setSelectedTab
at com/hp/ifc/ui/fld/AppAbstractDataField.focusToDelegate
at com/hp/itsm/servicedesk/ui/UIAbstractCreateAction.addRelation
at com/hp/itsm/servicedesk/ui/UIAbstractCreateAction.closeForm
at com/ms/wfc/core/CancelEventHandler.invoke
at com/ms/wfc/ui/Form.onClosing
at com/hp/ifc/ui/AppAbstractForm.onClosing
at com/hp/ifc/ui/AppDataForm.onClosing
at com/ms/wfc/ui/Form.wmClose
at com/ms/wfc/ui/Form.wndProc
at com/hp/ifc/ui/AppAbstractForm.wndProc
at com/ms/wfc/ui/Control$ControlWindow.wndProc
at com/ms/wfc/app/Window.callback
at com/ms/wfc/win32/Windows.SendMessage
at com/ms/wfc/ui/Control.sendMessage
at com/ms/wfc/ui/Form.close
at com/hp/ifc/ui/AppDataForm.commandbarExecute
at com/hp/ifc/ui/CommandBarEventHandler.invoke
at com/hp/ifc/ui/AppCommandBar.onExecute
at com/hp/ifc/ui/AppCommandBar.toolClick
at com/hp/ifc/ui/toolbar/SSActiveToolBars/ToolClickHandler.invoke
at com/hp/ifc/ui/toolbar/SSActiveToolBars/SSActiveToolBarsEventMulticaster.ToolClick
at com/ms/wfc/win32/Windows.DispatchMessage
at com/ms/wfc/app/Application$ThreadContext.runMessageLoop
at com/ms/wfc/app/Application.run
at com/hp/ifc/ui/AppConsole.main


Thankss
4 REPLIES
Tim Schmitt_4
Honored Contributor.

Re: Error Relations: Service call with Incidents

What service desk version and service pack are you using?
PMM
Valued Contributor.

Re: Error Relations: Service call with Incidents

Hp openview 4.5 SP18
PMM
Valued Contributor.

Re: Error Relations: Service call with Incidents

I found the error, if you create a Incident with a Service call and you work with subforms, the field Relations must be in the suform.

If you put the field Relations in the form base, it jump the error (.Nullpointer..)
PMM
Valued Contributor.

Re: Error Relations: Service call with Incidents

:)