Dear Expert, we were getting calls from OVOW 7.5, SIM 5.0 and NNM 7.5 On windows. when we integrated them with sd On Windows. But now not even a single call is coming from them. We have service desk 4.5 installed with Service pack 21. i have attached log file of the service desk , OVOW and NNM along with this thread.
check your sd_event_error log, it is showing you the error: for incidents the following fields are required: description
And, here is the VALUE_LIST you are sending (form the same log, notice how the value for description is empty):
username=insightmanager# password=XXXXX# mapping=external_event# className=incident# modus=INSERT# event_id=HPSIM_12# category=Hardware# ci=progrimcsn003# description=# <-- Empty?? information=Event Name: Discovered System\nEvent originator: progrimcsn003\nEvent Severity: Informational\nEvent received: 27-Nov-2007, 03:46:14\nEvent description: This event is created whenever a system has been discovered. The Discovered System event can not be deleted. If this is seen from a notification task, that task was configured to run using new or removed entries from a system list and likely the system status changed. See the help text on creating notification tasks for additional information.\n \n\nCurrent Device Status: Normal\nCurrent Time: 10-Dec-2007, 17:44:28 GMT+05:30\n#IM_WORKGROUP=SERVER#
As you told me that the description fied is empty in the error log file i have also noticed that point but the problem is that where should i write the description or where to insert the description field and what would be its value.\
And secondly i want to know that if i am integrating the service desk4.5 sp 21 with open view other tools like NNM and OVOW then in mapping filed there is same expression that is External_mapping.....I want to know that if this value will remain same for all these integrations.