Hi Friends, I am using Service Desk 4.5 with SP 14 in win Server.when i click on the Closed then its giving the error: option under Incident Status tab on SD console.Please help me in resolving the error.
I am sending you the snapshot of the error. Kindly find the attached snapshot.
HPSD is written in Java and nullpointerexception is most common error in Java. If Java program is perfect than all errors are treated. But there is no perfect program in Java (maybe except "Hello World"). HPSD is too inperfect.
nullpointerexception means that some program code wanted to do something with some object (in your case maybe "list of incidents", maybe not). But the problem is, that no object was given to the code, only NULL(nothing).