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Error-Installation of service desk 5.1

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ah12
Trusted Contributor.

Error-Installation of service desk 5.1

Dear All,

We are trying to install SD client on one of PCs but the installation aborts even before the start.I tried everything -JRE 6.0 is installed,windows installer is started,tried to install the client from different sources but still no luck.

I've also attached the error message.
Looking forward to your help.

Regards,
Aseeya
2 REPLIES
Eng.NM
Honored Contributor.

Re: Error-Installation of service desk 5.1

hello

you have to uninstall this version and install JRE version 1.4.2.8 , this is the version that i always use with service desk, u can use only any JRE version 1.4.X... you should also read the installation guide.

thanks
Shivshankar Yad
Honored Contributor.

Re: Error-Installation of service desk 5.1

Hi Aseeya;

Try unistalling all the version of java from your PC and then let SD Client installation install JAVA on you system.

Regards
Shiva
OpenVIew