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Engineer Alerting Scenario … !

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Thiwanka
Super Contributor.

Engineer Alerting Scenario … !

Dear All,

I have a requirement in our organization as follows.

1. We have TWO departments. (Field and Workshop)
2. When a Field engineers brings a faulty item to workshop, we rase one Job for field and one for Workshop.
3. There is a custom filed call “WS_JobNo” and another custom field “FLD_JobNo”. We keep the link between the jobs using above fields.

Requirement

When the Workshop Job is completed …. An alert should be sent to Field Engineers …. !

@ the moment when the workshop job is completed the workshop coordinator will set the STATUS of the job to “Ready for Delivery”.

This will trigger an E-Mail to the Help Desk person but not to the Field engineers. (since he (field) has another job no).

Pls advice … !


Thiwanka.
IT is Great !
1 REPLY
Thiwanka
Super Contributor.

Re: Engineer Alerting Scenario … !

Dear All,

Sorry, Forgot to include the versions ...

O/S = Win2k3 + SP 2

SD = v 4.5 + SP 19

Pls help me on this .....

Thanks,

Thiwanka.
IT is Great !