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End of line tag in servicedesk 4.5 Smart Actions

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marcin_ITE
New Member.

End of line tag in servicedesk 4.5 Smart Actions

What is the end of line tag in servicedesk 4.5 smart actions. I would like to create a smart action which will send a email to person, but in body section I would like to have description and information.
like that:
[Description]
[Information]

When I'm using:
mailto:[Caller;E-mail]?subject= Service Call Number:[ID]&body=[Description] [Information]
in parameter field, it sending a emial but description and information is in one line..
3 REPLIES
The Pike
Acclaimed Contributor.

Re: End of line tag in servicedesk 4.5 Smart Actions

That may have to do with mailto syntax, rather than Smart Actions.
Try:
mailto:[Caller;E-mail]?subject= Service Call Number:[ID]&body=[Description]%0A[Information]
marcin_ITE
New Member.

Re: End of line tag in servicedesk 4.5 Smart Actions

Thanks.
The Pike
Acclaimed Contributor.

Re: End of line tag in servicedesk 4.5 Smart Actions

Don't forget to assign points...