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Emails with gibberish characters

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Sa1982
Frequent Contributor.

Emails with gibberish characters

Hi,

We are running on 5.10 here and very recently the workorder notifications emails that are being sent to the users are totally gibberish

---------------------------------------------
X-OriginalArrivalTime: 04 Mar 2010 21:52:35.0841 (UTC)
FILETIME=[002E2710:01CABBE5]

------_=_NextPart_000_01C0B2DF.DE9D0F20
Content-Type: text/plain; charset=US-ASCII
Content-Transfer-Encoding: BASE64
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--------------------------------------------

I observed this only with certain workgroups that have more than 50 members. The sytem logs do not show the emails being processed this way and they look good.

Any ideas to get around this will be appreciated and points will be assigned
3 REPLIES
Dennis Handly
Acclaimed Contributor.

Re: Emails with gibberish characters

This is just BASE64 encoding of your mail message or attachment.

What are you using to read the mail?
Decoding it starts with:
Description: GRS changes for March PL Release - Verify app on active server after swing (App USSIR5020 -- GRS)
Work Order ID: 23729

...
Please do not respond to this e-mail. If you need further assistance with this Change Request, please contact the Change Management team.
Sa1982
Frequent Contributor.

Re: Emails with gibberish characters

Thanks for the response Denis! It turned out to be a bug in the tool when there is more than 1000 characters in the To field of the email that is sent, which is exactly what happened in our case. We have been told there is patch that would fix this.
Sa1982
Frequent Contributor.

Re: Emails with gibberish characters

will be using patch12 which might fix this issue