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Email to Ticket SD

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Partha Maji
Super Collector

Email to Ticket SD

Hello,
I want to send an Email to OVSD, which will create a call\ticket in Sd. To enable this what are the steps to be done? What account need to be created?SP:APPL. Can anyone help me by directing some documentation on the same?

-Parth
2 REPLIES
Saurabh Dubey
Honored Contributor

Re: Email to Ticket SD

Hi Parth,

There are two places you should look.

1. The SD Administration Manual has clear information regarding this.

2. You can check out this link given by Ashly.

http://www.geocities.com/helponhpopenview

and

http://www.geocities.com/helponhpopenview/inbound.pdf

It has information on how to configure and how to troubleshoot.

If you have any more difficulties, you can post back on the forum.

Hope this helps...

Regards,

Saurabh
Modesty is good!! But remember, all your life other people will try and take your achievements away from you, don't make it easy for them.
Ashly A K
Honored Contributor

Re: Email to Ticket SD

hi!!

Hope the publisked documnet helped you. Please do feel free to post back, if you need any help

Saurabh, Thanks for mentioning about my little web site :)

-Ashly
http://www.geocities.com/helponhpopenview
//Add this to "OnDomLoad" event