Service Desk Practitioners Forum
cancel

Email question

SOLVED
Go to solution
Highlighted
Craig R Taylor
Honored Contributor.

Email question

Hi all,

Is there a way to modify the email that gets sent when a record is assigned to a person? (Emails that are generated by the option "Send e-mail when items are assigned to me")

Thank you

You can observe a lot just by watching. - YOGI BERRA
3 REPLIES
Ruth Porter
Acclaimed Contributor.
Solution

Re: Email question

Hi Craig,

If you are using 4.5 SP17 (I think) or later; yes: go to Tools>system>system panel>email and go to email templates tab.

If an earlier 4.5 or version 5, the only really effective way to do this is tou set up a DB rule which send sthe email and not use the out of the box facility.

Hope this helps

Ruth

http://www.teamultra.net
Ruth Porter
Acclaimed Contributor.

Re: Email question

Hi Craig,

If you are using 4.5 SP17 (I think) or later; yes: go to Tools>system>system panel>email and go to email templates tab.

If an earlier 4.5 or version 5, the only really effective way to do this is to set up a DB rule which sends the email and not use the out of the box facility.

Hope this helps

Ruth

http://www.teamultra.net
Craig R Taylor
Honored Contributor.

Re: Email question

Hi Ruth,

Thanks for the quick reply. Sorry I didn't include version info in my question. We are using 4.5 SP 11 however we are planning on upgrading to SP 17 in this fiscal year so this gives us another reason to do so.

Thanks again
You can observe a lot just by watching. - YOGI BERRA