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Email notification failed

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marwa5_1
Regular Collector

Email notification failed

Hi,
Please I need you help to know why SD email notification doesn't work suddenly?

we using SD 4.5 sp 17
OS windows

here you can find attached logserver file

thx
4 REPLIES

Re: Email notification failed

Are you sure that you the connection to the mail server is ok?

At the end of the log: Connection reset by peer: JVM_recv in socket input stream read

Maybe it's good to look of you can connect/sent e-mail messages from an other application that servicedesk with the same credentials:
Send mail to: MSaadawy@Mobinil.com
Server : 10.1.132.114 port: 25
From : servicedesk@Mobinil.com
From alias : Service Desk
Reply to : servicedesk@Mobinil.com

Can you maybe try to connect to the server with another program and look if this works fine?
marwa5_1
Regular Collector

Re: Email notification failed

I tried to telent via cmd prompt from sd application server & it is ok
marwa5_1
Regular Collector

Re: Email notification failed

problem solved
marwa5_1
Regular Collector

Re: Email notification failed

problem has been solved the error was due to network problem
//Add this to "OnDomLoad" event