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Email from SD to other mail ID

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Smitha Sajeev
Super Contributor.

Email from SD to other mail ID

Hi there,

I'm not able to send email from SD to other mail ID's which are not in the mail server, e.g. email to hp mail id or yahoo id or gmail id etc. In the same time I'm able to send mail from SD to mail within the organization ids.

Is there any setting which I've to change? Can any one help me?

Regards,
Smitha
6 REPLIES
George M. Meneg
Acclaimed Contributor.

Re: Email from SD to other mail ID

Hello,

If by that you mean that SD cannot send e-mail to any other addresses besides its domain, you should check the relay settings of the outbould e-mail server specified at Administrator Console/System Panel/E-mail
menes fhtagn
Ashly A K
Acclaimed Contributor.

Re: Email from SD to other mail ID

hi Smitha,

This can be resolved by creating custom recipients in your Exchange Server. Test with one or two ids. This will be an issue, when you have a lot of such IDs.

Another option is to have a seprate relay server (on Postfix, to reduce the cost)

-Ashly
http://www.geocities.com/helponhpopenview
Ashly A K
Acclaimed Contributor.

Re: Email from SD to other mail ID

You need to talk with you manager (or higher people) before having all the ids in custom receipts.
Issue may be, when the organization does a mail broad cast, it may include these people too. So, the distribution lists should excludes these ids.
Another issue is, anyone using your exchange server, will be able to see all the e-mail IDs.(I don't know whether this will be security concern as per your company policies.)

Hope someone else will pop-up with a better solution than mine.

-Ashly
http://www.geocities.com/helponhpopenview
Raghunathan Tik
Outstanding Contributor.

Re: Email from SD to other mail ID

Hi Smitha,

i came across the same situation and got it resolved with the help of Exchange Support folks. Here's what the issue was with me:

1) The email ID that i was using to send emails out of OVSD is a generic one and was not a valid email ID
2) The exchange support folks had configured the exchange in such a way that it used to block all mails having invalid from address sending mails outside exchange server
3) on request, they configured exchange setting which enabled emails being sent using only the generic id that was configured in OVSD.

hope you may also check with your internal folks .

raman
Ashly A K
Acclaimed Contributor.

Re: Email from SD to other mail ID

hi!

Is it resolved ?

-Ashly
http://www.geocities.com/helponhpopenview
Smitha Sajeev
Super Contributor.

Re: Email from SD to other mail ID

Hi there,

Thanks for the infomation. But for the time being I'm doing a work around by taking one dummy mail id and applying filters in that mail id.

Regards,
Smitha