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Email Work Order assignment members when Service Call is updated

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David Schnorr
Trusted Contributor.

Email Work Order assignment members when Service Call is updated

Is there a way to notify the assignment members of related work orders when a related service call is updated?

I am not able to add the assignment members from related work orders in a DB rule.
2 REPLIES
George M. Meneg
Acclaimed Contributor.

Re: Email Work Order assignment members when Service Call is updated

Hello David,

Yes it is, but you have to create two db rules, one for Service Calls and one for Work Orders.

The first rule is when service call is modified to update a custom work order boolean.

The second rule, when this boolean is TRUE send the e-mail (you can use Service Call's field in work order E-mail body) and set this boolean to false.
menes fhtagn
David Schnorr
Trusted Contributor.

Re: Email Work Order assignment members when Service Call is updated

Thanks!