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Email Templates

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S Coutts
Occasional Contributor

Email Templates

When we get notifications of jobs via email the following info is in the email.

Summary:
Deadline: 18/May/2007 14:38 Europe/London
Assignment Status: Transfer
From person:
From workgroup:
Information from sender:

Information:

Please do not reply to this message.

Is there anyway I can changing this template to include any further fields in this email such as location etc?
3 REPLIES
Michel SILVA SO
Occasional Visitor

Re: Email Templates

Hi there,
You can customize the e-mail templates by opening the Administration Console > System Panel > Email.
Select the "E-mail templates" Tab and update the content of your notification e-mail.

Hope this helps,
Rgds,
Michel
S Coutts
Occasional Contributor

Re: Email Templates

A Template for the ' job no has been assigned to you' isn't in there?

Anywhere else I can look?
Michel SILVA SO
Occasional Visitor

Re: Email Templates

Could it be that a DB Rules sends the e-mail!?
What do you call a Job? Is it a Work Order?

Open the Administration Console > Business Logic > Database Rules > Work Orders (Jobs)

Try to identify any "Send-Email" DB-Rule which Category should be set to E-mail Notificaiton.

Use the "Rules By category (system)" view.

Rgds,
Michel
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