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Email Notification to group by using Exchange GROUP EMAIL ID

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Anbu_2
Super Contributor.

Email Notification to group by using Exchange GROUP EMAIL ID

Hi

we sending notification to group using exchange distributionlist

for example group1@du.ae

Rule triggred but we are not getting e-mail,but when we test from outlook client the group getting email

Thanks
Anbu
7 REPLIES
Sandeshp_1
Honored Contributor.

Re: Email Notification to group by using Exchange GROUP EMAIL ID

Hi Anbu,
U r facing same problem for single user ? Can u test to send the test email on individual email ID ? Can u post the trigger rule ?

Anbu_2
Super Contributor.

Re: Email Notification to group by using Exchange GROUP EMAIL ID

hi

yes we are getting mail for indiviuals

a1@du.ae;b1@du.ae;group1@du.ae

when we see at individuals mailbox, we can see that mail has been sent to all the addressed people including the group1

however the group people dont receive the email

Thanks
Anbu
Sandeshp_1
Honored Contributor.

Re: Email Notification to group by using Exchange GROUP EMAIL ID

Hi Anbu,
Can u test one more thing....

IS there any persimmision on the account from where u r are sending mails to group??

I face same problem previously, My helpdesk email ID was NOT permitted to send the emails to group email ID.

It seems that there is no problem in ur HPOV SD. The problem may be in Permissions (TO send emails to group).
Anbu_2
Super Contributor.

Re: Email Notification to group by using Exchange GROUP EMAIL ID

hi

thanks

Should we need to check permission at exchange

thanks
Anbu
Sandeshp_1
Honored Contributor.

Re: Email Notification to group by using Exchange GROUP EMAIL ID

Hi ,

have you check the permission?
Ruth Porter
Acclaimed Contributor.

Re: Email Notification to group by using Exchange GROUP EMAIL ID

Hi Anbu,

Have you got email debug switched on? If not turn it on and check what the log says.

This would let you see at least whether HPSD has tried to send it on.

Regards, Ruth
http://www.teamultra.net
Abed Said
Super Contributor.

Re: Email Notification to group by using Exchange GROUP EMAIL ID

Hi Anbu,

Can you try, creating an Active Directory contact not Active Directory user.

Give this contact two SMTP addresses:
1- ITSupport@du.ae
2- ITSupport@Service_Desk_Server_name.du.ae

Make the latest the primary SMTP address.