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E-mail strange issue

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Denis_35
Honored Contributor.

E-mail strange issue

Hello!
Service desk sends notifications to workgroups via e-mail (DB rule) when service call is assigned to workgroup.
It works for all WG exept one - this WG receives e-mail in wrong character set (i think so because there are hieroglyphs in the e-mail body).
What could be wrong? Where is error?
4 REPLIES
The Pike
Acclaimed Contributor.
Solution

Re: E-mail strange issue

Denis,

I recall something similar when there are lots of members tied to the same Workgroup.

Also, what does the server log report? You might want to post the related entries here to avoid shooting in the dark.

In the meantime, points for guidance are welcome.

The Pike
The Pike
Acclaimed Contributor.

Re: E-mail strange issue

This could be it:

Email is corrupt when sending to large workgroup (http://support.openview.hp.com/selfsolve/document/KM306009)

Points (and pints) are welcome!

The Pike
Denis_35
Honored Contributor.

Re: E-mail strange issue

The Pike, i've got error "The page you requested cannot be found."
The Pike
Acclaimed Contributor.

Re: E-mail strange issue

Simply remove the ")" at the end of the URL.
Seems ITRC Forums takes the closing parenthesis as part of the link.

Sorry about that...

The Pike