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E-mail sending X hours before deadline for Change/WO (OVSD 4.5 SP20)

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Gints Bika1
Trusted Contributor.

E-mail sending X hours before deadline for Change/WO (OVSD 4.5 SP20)

Hello,

Is it possible to send e-mail to Change/WO To person X hours before deadline taking into account support hours?

It means, if deadline is 09:00 and before deadline - 3 hours, e-mail is sent at 15:00 day before.

Planned Time Calculation Uses: Opening Hours Calendar Of Assigned Workgroup... didn't work.

Thanks in advance.
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Ruth Porter
Acclaimed Contributor.
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Re: E-mail sending X hours before deadline for Change/WO (OVSD 4.5 SP20)

Hi there,

Support hours only apply to service calls so is not taken into account on a scheduled task.

The only way I can suggest that you do this involves rules to calculate the time you wnat the email in the Planned start field. with option "Use Opening Hours Calendar Of Assigned Workgroup" set, set planned finish to deadline. Then set planned duration to x hours and then planned start will have the time you want.

Then have a DB rule which has the scheduked task set to run at Planned Start.

Hope this helps, Ruth
http://www.teamultra.net