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E-mail problem with SD 5.1

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Krasimir Donche
Contributor.

E-mail problem with SD 5.1

Hi there,
I have SD 5.1
It is configured to listen from MS Exchange Server for inbound mails
Exchange has connectore for the domain sd.acme.com
SD has configured for inbound e-mail helpdesk@sd.acme.com
SMTP Protocol is enabled on SD server
Person record with appropriate e-mail is recorded in the SD database

I'm constantly receiving message: "No such user here"
Pls advice! It is urgent..
3 REPLIES
jconsola20
Outstanding Contributor.

Re: E-mail problem with SD 5.1

You said the person record with appropriate email is in the SD database.
Is that the person record for the person the email is sent from? Because the "caller" needs to be in SD.
FXCISD
Super Contributor.

Re: E-mail problem with SD 5.1

Hi,

The "from" mail id of the inbound email should be present in the persons database of SD.

Also try testing your inbound email by configuring an email client to talk directly to SD SMTP. If this works then it shouldnt be a problem to integrate with MS Exchange.

-Francis
Krasimir Donche
Contributor.

Re: E-mail problem with SD 5.1

Thanks guys!
I solved the problem. Thank you for your time! I have included @domain_name in the Inbound E-mails which is more than stupid mistake but now everything is OK.