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E-mail contents of Service Desk Approval Notification

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KMD
Occasional Contributor

E-mail contents of Service Desk Approval Notification

Hi,

We have Service Desk 4.5 sp 14 running. We have configured e-mail notification to an approver.
I would like to change the text (contents) of the mail which goes to an approver.
Can somebody help me out in doing this?

Rgds
3 REPLIES
Saurabh Dubey
Honored Contributor

Re: E-mail contents of Service Desk Approval Notification

Hi KMD,

You can change the english bit of it by identifying and changing the same in the local text. Administrator Console.

Regards,

Saurabh
Modesty is good!! But remember, all your life other people will try and take your achievements away from you, don't make it easy for them.
Marc Hummel
Frequent Visitor

Re: E-mail contents of Service Desk Approval Notification

tools/system/email/email templates

Change content save and close.

hth
Wounds heel, Pain fades... chix dig scar's, oh and everybody WangChung.
Marc Hummel
Frequent Visitor

Re: E-mail contents of Service Desk Approval Notification

I appologize, I was refering to outbound email not the text in the approval email sent automatically by service desk, please disreguard my info.
Wounds heel, Pain fades... chix dig scar's, oh and everybody WangChung.
//Add this to "OnDomLoad" event