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Documentation on SLM

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Carrie L Ellswo
Super Contributor.

Documentation on SLM

Does anyone have any documentation that supports Service Level Management and getting started setting up Service Level Agreements in Service Desk? We have not formally implemented SLA's and I would like to learn more on best procedures to implement.
3 REPLIES
Jonathon Druce
Acclaimed Contributor.

Re: Documentation on SLM

In the Doco directory of the installation media there is the user's_guide.pdf that has a whole chapter on SLM. It is not that clear but is a good starting point. I would suggest reading through this a couple of times and then asking specific questions. There are a number of tips and gotcha's with SLM.

Good luck
Vasily Kamenev
Acclaimed Contributor.

Re: Documentation on SLM

Hi
look on http://www.alignability.com/ and order the trial version, that help to much.

Vassili
Ruth Porter
Acclaimed Contributor.

Re: Documentation on SLM

Hi Carrie,

If you are serious about SLM it might be worth considering upgrading to version 5 as it has much improved and enhanced SLM features. It also has its own manual which documents what you can do.

Hope this helps

Ruth
http://www.teamultra.net