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Documentation on SLA

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Mohan Dass
Valued Contributor.

Documentation on SLA

Hi,

Hi does anybody have any documentation available on how to confgure/set SLA in HPOV 5.0
1 REPLY
Err_1
Acclaimed Contributor.

Re: Documentation on SLA

Hello,

there is a Service Desk 5.0 Service Level Manager guide, which you can find in the following URL:
http://support.openview.hp.com/selfsolve/document/KM15118/binary/servdesk50_Service_Level_Manager_Guide_en_pdf



Regards,
Randall Barrantes
SW Support Delivery Manager