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Documentation in the CMDB

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BUPA IS
Super Collector

Documentation in the CMDB

Service Desk 4.5 SP26 - I would like to look at relating documentation into the CMDB and I wondered if anybody has any good ideas on how to do this?
Help is out there always!!!!!
3 REPLIES
The Pike
Honored Contributor

Re: Documentation in the CMDB

That's way too much of an open question.
There could be plenty of good ideas on how:
- Create thousands of CI records for documents
- Categorize them
- Relate them to other CIs
- Maintain them, etc.

How about narrowing it down for us?

The Pike
BUPA IS
Super Collector

Re: Documentation in the CMDB

Thanks for the reply. I suppose I was just hoping if anybody had done this and would like to share their ideas.
Do we attach the documentation to the ci? or is there a way we can do hyper-links in the ci to the documentation?
Thanks
Help is out there always!!!!!
The Pike
Honored Contributor

Re: Documentation in the CMDB

See? My first thought was you were referring to creating CI records to manage documents (software manuals, hardware operating guides, internal business process guidelines, paperwork templates) as Configuration Items.

If the electronic version of the document is managed on a share, I guess you can add a 'Document URL' text field and use Service Desk's feature to open URLs in text fields or a button field to launch via a smart action.

Remember to assign points for the contribution.

The Pike
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