I have a form with a button on it which when clicked triggers a UI Rule which in turn, runs a Command Exec Action to open a CI form.
The Command Exec Action passes the ID of the item as a parameter.
The CI form opens and displays the CI information.
Well…….most of the time anyway.
The problem is, sometimes it doesn’t work!
On PC’s where it has previously worked, it does not return any error messages to the screen, it simply doesn’t do anything. The command window briefly flashes up then disappears and nothing else happens. The CI form doesn’t open.
If the HPOV session is logged out and then back in again, the process usually starts to work again. The CI form does open.
Please can anybody give me any idea why this may be happening?