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Directory client (windows) cache in SD 4.5 SP 18 over HP-UX

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Maximo 5
Regular Collector

Directory client (windows) cache in SD 4.5 SP 18 over HP-UX

Hi,

I want to know the local directory where it stores the user's customize views and where is the cache directory.

Thank you.
2 REPLIES
George M. Meneg
Honored Contributor

Re: Directory client (windows) cache in SD 4.5 SP 18 over HP-UX

Hello Maximo,

Usually it resides on C:\Documents and Settings\\Application Data\Hewlett-Packard\OpenView\Service Desk\

The file views.dat has the customized views and the cache, well it's in the cache directory
menes fhtagn
George M. Meneg
Honored Contributor
Solution

Re: Directory client (windows) cache in SD 4.5 SP 18 over HP-UX

Hello Maximo,

Usually it resides on C:\Documents and Settings\\Application Data\Hewlett-Packard\OpenView\Service Desk\

The file views.dat has the customized views and the cache, well it's in the cache directory.

However the directory can be found as property "PRODUCTDATADIR" in the file user_settings.xml
menes fhtagn
//Add this to "OnDomLoad" event