Service Desk Practitioners Forum
cancel
Showing results for 
Search instead for 
Did you mean: 

Direct query to the Service Desk database

Highlighted
Bernard Bravo
Occasional Advisor

Direct query to the Service Desk database


We need to know if there is any information regarding our requirements stored in the service desk database itself.
The query would be:
1) service calls registered that gets escalated to the Incident Manager
2) service calls with priority overridden by Incident Manager

Please pass the table & other related info to us, so as to form our query

thanks in advance.

bernard
1 REPLY
Ruth Porter
Honored Contributor

Re: Direct query to the Service Desk database

//Add this to "OnDomLoad" event