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Different from address when sending email from Service Desk

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Tulio Quinones
Outstanding Contributor.

Different from address when sending email from Service Desk

Hi,

We support serveral clients in our Service Desk and one of the clients requested that we use a different from address when sending email from Service Desk.

Does anyone know if this is possible and how to do it?

Thanks
2 REPLIES
Err_1
Acclaimed Contributor.

Re: Different from address when sending email from Service Desk

Hello Tulio,

You can do this by modifying the settings in the Admin Console -> System Panel -> E-Mail.

Here in the General Tab modify the From Address and From Alias field, and this is what will be shown in the FROM email that will be send from Service Desk.


Hope it helps!

Rgrds,

Randall B.
Randall Barrantes
SW Support Delivery Manager
Tulio Quinones
Outstanding Contributor.

Re: Different from address when sending email from Service Desk

Thanks for responding. We would like multiple from addresses.