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Details for Service Desk function in SM7.0

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Peter Renton
Acclaimed Contributor

Details for Service Desk function in SM7.0

Does anyone have the detail list of the functions in SD that will be added to SM7.0?
I'm not looking for migrations tools but functionality.
3 REPLIES
Jay Mistry
Frequent Visitor

Re: Details for Service Desk function in SM7.0

Peter,

From the information I have gathered, it appears that SM7 will contain 99% of Service Center functionality and only the SLM module from within Service Desk.

For Service Center users there will be very little change to the GUI but for SD users there will be a significant change to the GUI and how SM7 is administered.
SD users will need to be re-trained.

Jay
Peter Renton
Acclaimed Contributor

Re: Details for Service Desk function in SM7.0

Is this information from HP Sales/Tech reps or have you seen 7.0?

Thanks for your feedback
Jay Mistry
Frequent Visitor

Re: Details for Service Desk function in SM7.0

Peter,

its a mixture of HP technical people & from a demo of SM7 that I saw in June

Jay
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