The community will be in read-only from Monday 11:59pm (PT) to Wednesday 7:30am (PT)
The community will be in read-only from Monday 11:59pm (PT) to Wednesday 7:30am (PT)
Service Desk Practitioners Forum
cancel
Showing results for 
Search instead for 
Did you mean: 

Deleting work orders takes several minutes

Highlighted

Deleting work orders takes several minutes

SD 4.5 sp 23

When I try and delete a work order from a Service Call it takes several minutes for it to delete. I'm trying to figure out why this is happening? I can delete Service Calls and other items without the delays.
2 REPLIES
The Pike
Honored Contributor

Re: Deleting work orders takes several minutes

Could be cascade-deleting hundreds of history lines. Still, several minutes is odd for a delete operation.
Best way to know for sure is to profile the database. Check with your dba.

Hope that helps.
Points for the contribution are welcome.

The Pike
coldbeer
Occasional Visitor

Re: Deleting work orders takes several minutes

hi,

you could also turn on the client trace and then have a look see to check where the problem is.


cheers

//Add this to "OnDomLoad" event