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Deleting SC

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Nicholls76
Acclaimed Contributor

Deleting SC

Hi Ruth,
I was wondering if there is a way to restrict users from deleting records, (mainly service calls) from V4.5.
2 REPLIES
Err_1
Honored Contributor

Re: Deleting SC

Hi Nicholls,

I believe that in order to do this, you need to edit the user's role in Admin Console> Security> Access> Role> select the role> Items tab> Service Call> Details> make sure the Remove option is not checked.

Regards;
Randall Barrantes
SW Support Delivery Manager
Nicholls76
Acclaimed Contributor

Re: Deleting SC

thanks. that's great.
//Add this to "OnDomLoad" event