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Define a template as default in HP OV SD 4.5

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Claudia Tapia D
Regular Collector

Define a template as default in HP OV SD 4.5

Hello

This is a basic question. Could you please tell me how can I define a default template for Problem Module for all the users. I know that this can be done in each computer but I want set it up for all the users.

Regards
3 REPLIES
Err_1
Honored Contributor
Solution

Re: Define a template as default in HP OV SD 4.5

Hello,

Roles> Problem Item> Advanced> Templates tab, select the template and set it as default.

Do this for all roles that have proper permisions on the Problem module.

Regards,
Randall Barrantes
SW Support Delivery Manager

Re: Define a template as default in HP OV SD 4.5

Hi Claudia,

As Err mentioned, in the definition of the roles for your users, you can assign the default templates, views, forms that you want for all users in that role and if have several roles you can configure the same template for all or a diferent one.

In the image attached there is the configuration path for this.

Saludos
Julio
Claudia Tapia D
Regular Collector

Re: Define a template as default in HP OV SD 4.5

THANK YOU
//Add this to "OnDomLoad" event