I'm trying to import a SC. Import mapping and SC template are created with some default values. The resulting SC gets it's [Description] string from the template instead of the SC [Description] attribute set up in ini-file. How to get the external class attributes to overwrite default values given by item template or import mapping? For example: SC template defines the Description as "Set up everything a new employee needs, from desk to email.", mapping maps the ExtDescr to SC.Description, ini-file contains parameter ExtDescr="Test Service Call". Resulting SC Description is "Set up everything..."... Oh, my!
OK, guys I've found out that it's impossible to overwrite some particular attributes e.g. Description or ID. I've solved the problem by making use of alternative attributes to pass event info to SD documents such as SC or Incident.
As far as I've solved the problem, I've closed the thread. :o)