Re: Deadline is not setting currectly in SD4.5 with SP13
I'm not sure I understand why this is not right. If support hours are from 9am to 6pm and the max duration is 6 hours, a service call logged at 2:00pm would have a deadline from 11:00am the following business day.
2:00pm to 6:00pm uses 4 hours and 9:00am to 11:00am consumes the remaining 2.
What do you think the deadline should be? Also, can you tell us if you have set the service levels to go off the provider or receiver's time?