Service Desk Practitioners Forum
cancel
Showing results for 
Search instead for 
Did you mean: 

Deadline date on imported data

Highlighted
Ben Snell
Member

Deadline date on imported data

Hi

I'm having to import data on service calls from an external system into an OVSD 4.5 instance. Anyone know of a way of setting the registration created and deadline date for data in the past? I can do this by SQL but I'd rather not access the database directly.

Thanks
Ben
2 REPLIES
Jonathon Druce
Honored Contributor

Re: Deadline date on imported data

I seem to remember reading somewhere that if you use the ITSM migration account then the registration created can be set via data value not action date and time. Have a look at the migration guide. It is pretty savage what it does (removes a lot of stuff).
Ben Snell
Member

Re: Deadline date on imported data

Hi

Looked at the migration account - it appears to be a set of SQL Scripts to move from ITSM to OVSD - unless I you have anything else that will update me?

Looks like I'll be using a SQL Query to update the database direct.

Cheers
Ben
//Add this to "OnDomLoad" event